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Telescope Application Logs

Overview

This article explains the log file location and log file types available for monitoring and troubleshooting issues with Telescope web applications.

Information

The Telescope web applications are generally the user’s gateway into Telescope. They consist of the following components:

  • Telescope Web
  • Telescope Admin
  • DLManager
  • SiteManager

Each TeleScope web application has its log directory by default:

Application

Default log location

Telescope Web

C:\Telescope\Applications\tsweb.woa\Log

Telescope Admin

C:\Telescope\Applications\tsadmin.woa\Log

DLManager

C:\Telescope\Applications\dlmanager.woa\Log

SiteManager

C:\Telescope\Applications\sitemanager.woa\Log

 

TeleScope.web Log Types

Regular Logs

Regular Logs are always created, and they roll over at midnight daily. 
Named as <date>.log, for example, 5_02_2014.log

These logs contain general information and exceptions.

Extended Logs

Extended Logs are only created when Debugging enabled is selected, and an Output path is set in the WebObjects Java Monitor.

A new file is created with a different name without any extension.

<application name>-<instance#>  e.g., TSWeb-1, TSAdmin-1, DLManager-1 

These logs are rolled over only when the instance is restarted. 

The rolled over log file names have an extension, for example, TSWeb-1.20140424131915199. The extension is the date and timestamp of when the log file was created.

Note: The application instance must be restarted for the configuration changes to take effect.

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  1. Priyanka Bhotika

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