Overview After you click on Assets in TeleScope Welcome Page, a faceted search shows up with the number of assets for every filter mentioned next to that filter on the left sidebar under Filter Your R...
Overview The Tree Search view sometimes shows a blank view instead of the folder structure, and the Use Tree pull-down is also empty. This is the case even if the where clauses allow access and the us...
Overview All facets/filters might not be visible under Assets in the left sidebar whereas trying an Advanced Search, tried in the same session or a different one, for a similar keyword brings up all t...
Overview There might be cases when assets uploaded to DAM are missing from search, even when searched by their DAM IDs. <supportagent> There might be an alarm for OnDemand customers preceding this exp...
Overview This article outlines the steps on how to fix the error Search is currently unavailable. Please contact your Telescope Administrator when searching in TSWeb. OnDemand customers should raise a...
Overview This article explains the process to set up an Advanced Search, which can be used to search for particular assets with more complex logic. The logical operators that can be applied to the adv...
Overview When adding assets to Telescope, they may sometimes not show up in TSWeb and a restart of indexing brokers or re-indexing is suggested. But sometimes even these measures can get stuck on a fe...
Overview Sometimes Telescope may display a different count of results in Advanced Search than from the database. This is due to a gap in data available in the database and the indexes in Solr. If you'...
Overview Text tracks(.smi files) added to video files should be indexed and searching for keywords from the text tracks should bring up the assets whose text tracks have that keyword in them. Versions...
Overview The search around text tracks has a spyglass icon to invoke the search function on the keyword supplied in the search text input. It should also perform the same action when Enter is pressed ...