Articles

Asset Download Actions and Options of Telescope

• Username Visible in Download URL from Download Manager

  Overview In versions of TeleScope before 2019, the download URL, obtainable by inspecting web traffic through developer tools browsers offer, carried the username of the user downloading in the actorN...

• QuickLinks Page Hangs on "The files are being prepared for download. This may take a moment, please wait…"

  Overview Certain versions of TeleScope before 2020.1 had a bug where when a user received QuickLink emails and logged in to download files, they would see a screen as shown below, sometimes accompanie...

• Download Method in SOAP API Doesn't Allow Downloading

  Overview The Download method of the SOAP API should return the DLManager URL but since 9.4.0.12 it doesn't allow the calling application to download the requested file, and an error is thrown instead....

• Dragging Assets to Download Cart Causes The Cart Menu to Flicker

  Overview While dragging assets to the My Cart link on the top right corner to drop them into the cart while there are already assets in the cart, the files tray opens and shuts in rapid succession mak...

• Downloaded File Doesn't Open in Finder in OSX

  Overview In Mac OSX, when downloading a file from Telescope, clicking on the magnifying glass icon next to the file download progress status bar does open the Finder but not to the path of the downloa...