Overview Users with SSO configured for them while authenticating may see the following error message served by PingIdentity: System ErrorSorry, an unexpected error condition has occurred. Please conta...
Overview TSAdmin may sometimes be unavailable and a blank page may load with an error message displayed, No instance available as shown. This article discusses how to resolve this issue. Solution <s...
Overview OnDemand customers can update their contact email address printed in the registration validation mail for self-registered users. This article shares how you can get the contact email address ...
Overview In TeleScope versions prior to Executive 2020.1, Firefox would freeze up when sharing a collection via My Collections > Click on i button for a collection > Edit Sharing > Select User(s) > Ok...
Overview TSAdmin might sometimes be unable to save the LDAP configuration to its configuration file, com.northplains.authenticationbroker.xml. This might lead to login not working for any of the users...
Overview This article has the Release Notes to the major releases of Telescope along with links to the installer binaries and installation instructions that would be required to install or upgrade Tel...
Overview The newly added assets are not visible on the Assets page, even though they appear in the New Assets section of the Home page. Clicking on one of the assets in the New Assets section on the H...
Overview Ghost Assets have the following properties: They exist in the Solr indexes. They do not exist in the Telescope database (editorial and doc_renditions table). Assets with these traits will tur...
Overview If you're an OnDemand customer and want to update or make any modifications to your logo or other branding information present on the login screen or any other screen in Telescope, you should...
Overview There is an issue in Telescope due to which it doesn't provide an option to move renditions of a file. This is caused by assets that don't have High-Res renditions while Telescope looks for o...