Overview InDesign files get the preview from a plugin that the user who creates the file needs to have installed on their machine at the moment of saving the file. Solution The TeleScope plugin for ...
Overview When importing the INDD and PDF versions of the same file into TeleScope, it might be the case that their previews won't match. The PDF file has an incorrect rendition whereas the INDD file h...
Overview If SVG support is not configured, TeleScope won't generate image thumbnails or previews for SVG files when uploaded. This can be a problem when locating the right assets while searching if th...
Overview When you change storages sometimes proxy previews would not be generated for any new video uploads. This doesn't affect proxy videos from older videos as they would still be visible and downl...
Overview The Graphics Broker in some versions of Telescope was unable to generate previews for some video files and recorded the following error in the gb.log file(shown here for MXF & MOOV file types...
Overview In some earlier versions of Telescope the volume control of the video preview in the Video Manager didn't work in some browsers, specifically in Chrome and Firefox on Mac, but it works in IE,...
Overview Files uploaded to Telescope are processed by I-Pieces to generate thumbnails, and if a media file is not generating thumbnails once ingested in Telescope then it might be the case that no I-P...
Overview In environments with a Xinet File Broker configured, some versions of Telescope would fail to display a video proxy preview on the Telescope interface of uploaded video assets. This might be ...
Overview There was an issue in earlier versions of Telescope due to which if any TIFF file was uploaded with a clipping path, the asset preview would only have the clipping path. This was the case if ...