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Articles

  • Unable to Ingest File Without Migrating

    Overview If there is no File Migration Policy defined under migration policies, TeleScope still does migrate files to a dynamically created location(in a default path) from their original location whe...

  • TeleScope Uploader Not Uploading Due to Certificate Issues

    Overview Announcement about TSUploader SSL expiration on 18th April, 2021 The Telescope Uploader application which you are using contains an SSL certificate which is set to expire on April 18, 2021. I...

  • Unable to Download Telescope Uploader From TSWeb

    Overview Due to improper IIS configuration, Telescope users might not be able to download TSUploader and see an error page with the following message as shown below: 404 - File or directory not found....

  • Prompt to Download TSUploader Keeps Appearing Even If It Is Installed

    Overview In some versions of Telescope, the browser prompt to download TSUploader keeps appearing even if TSUploader is installed and also interferes with automation flows because it is rendered over ...

  • Unable to Check-Out/Check-In in Windows 10

    Overview Users who were able to use the Check-Out/Check-In feature while being in Windows 7 might suddenly find themselves unable to use the feature if the OS gets upgraded to Windows 10. This will ha...

  • Uploads Through TSUploader Stuck at 0%

    Overview When uploading assets through TSUploader, the progress bar reports the status of the upload, but sometimes it may remain stuck at 0% and not move even if left to itself for a long time. This ...

  • Scrolling Over TSUploader Jobs Creates New Job Windows

    Overview Earlier versions of TSUploader had a bug in which scrolling vertically, while the cursor hovers over existing jobs, would create new job windows.   Solution This issue was fixed in Telescope ...